Return Policy Effective Date 10/07/2019
WARRANTY
The obligation of www.mustangdepot.ca, Warrantor, is limited to replacement or refund ONLY as provided herein. There are no other warranties either expressed or implied, and the implied warranties of merchantability or fitness for a particular purpose are limited to the same duration as the limited warranty provided herein. Warrantor shall not be liable for any incidental or consequential damages including but not necessarily limited to losses caused by delay in the installation of any warrantor's product, or for the transportation or any other charge incurred in the repair or replacement of a defective item, or removal or use of this merchandise unless specifically provided so herein, or specifically provided for in an accompanying document. www.mustangdepot.ca accepts no responsibility for an consequences resulting from installation on vehicles operating beyond Canadian or US speed limits, or vehicles used in off-road applications.
www.mustangdepot.ca is not responsible or liable for labour fees associated with the installation, removal, modification, painting, or repair of any product purchased regardless of the circumstances. www.mustangdepot.ca is not responsible for any damage or discoloration incurred in relation to chemical products being used including cleaners, waxes, polishes, paints, etc.
There is no guarantee on moving parts such as engines, transmissions, rear ends, steering gears, water pumps, distributors, wiper motors. If any product is modified, altered, painted, installed or disassembled in any way without our expressed written permission, the item is non-returnable.
Unless specified, all products are warranted to be free of defects in workmanship and materials for a period of 60 days from the invoice date. Customer is responsible for shipping all items covered by this warranty. Electrical items are covered by a 30 day EXCHANGE ONLY WARRANTY.
MANUFACTURER & PRODUCT SPECIFIC RETURN INFORMATION
In an effort to provide a great customer experience, we accept returns on almost all of the products that we sell. There are however, a few exceptions that are outlined below. Most of these policies are instituted by the manufacturer, and there are no exceptions. If you do not agree to these policies, please contact us as soon as possible to cancel these items off of your order. Submitting an RMA form confirms your agreement to our policies. If you have any questions about our return policy please do not hesitate to contact us.
Covercraft Branded Products are subject to a 30% restocking fee if returned for any reason and customer will be responsible for all shipping charges.
Lectric Limited Branded Products are subject to a 30% restocking fee if returned for any reason and customer will be responsible for all shipping charges. Lectric Limited does not allow returns after 90 days.
American Autowire Branded Products are subject to a 20% restocking fee if returned for any reason and customer will be responsible for all shipping charges.
Custom Autosound Products are not returnable. If your radio does not work properly because of a defect in material or workmanship within one year of purchase, Custom Autosound will either repair or replace it free of charge. Additionally we provide an additional year (two years total) of warranty coverage for parts. Details of our warranty coverage are listed below. During the 1-year “Labor” Limited Warranty period there will be no charge for labor. During the 2-year “Parts” Limited Warranty period, there will be no charge for parts. This Limited Warranty is extended only to the original purchaser and only covers product purchased as new. A purchase receipt or other proof of the original purchase date is required for Limited Warranty service. This warranty does not extend to the elimination of car static or motor noise correction, antenna problems, costs incurred for removal or reinstallation of product, or damage of tapes, speakers accessories or car electrical systems. Water, oil or any other liquid damage is not covered under warranty. This warranty does not apply to any product or part thereof which has been damaged through alteration, mishandling, misuse, neglect, or accident.
Retro Manufacturing Products are not returnable. If your unit does not work properly because of defects in materials and workmanship, Retro Manufacturing, LLC (collectively referred to as "the warranter") will, for One (1) Year parts and One (1) Year labour, which starts with the date of original purchase ("warranty period"),at its option either (a) repair your unit with new or refurbished parts, or (b) replace it with a new or refurbished unit. The decision to repair or replace will be made by the warranter. During the "Labor" warranty period, there will be no charge for labor. During the "Parts" warrantyperiod, there will be no charge for parts. You must mail in your unit prepaid during the warrantyperiod. If batteries are included, they are not warranted. This warranty only applies to products purchased and Serviced in the United States, Alaska, Hawaii or Puerto Rico. This warranty is extended only to the original purchaser of a new product which was not sold "as is". A purchase receipt or other proof of the original purchase date is required for warranty service.
Auto Custom Carpet Branded Products are subject to a 30% restocking fee if returned for any reason and customer will be responsible for all shipping charges. Please ensure that you have ordered the correct color, as we will not be responsible for an item that was ordered in the wrong color.
Lloyd Mat Branded Products are subject to a 50% restocking fee if returned for any reason and customer will be responsible for all shipping charges. Please ensure that you have ordered the correct color, as we will not be responsible for an item that was ordered in the wrong color.
All interior Soft Goods that are manufactured with a color other than black are subject to a 30% restocking fee if returned for any reason and customer will be responsible for all shipping charges. Please ensure that you have ordered the correct color, as we will not be responsible for an item that was ordered in the wrong color.
Fiberglass & Sheet Metal Parts may arrive with scratches, dings, small dents and other minor imperfections which are considered normal characteristics due to the nature of the product. These imperfections will be easily corrected during the filling, priming and sanding phase of installation. www.mustangdepot.ca does not consider dings, scratches, minor dents or other imperfections on sheet metal or fiberglass to be defects in the panel nor are they considered damage. All sheet metal panels, fiberglass & urethane bumpers, and fiberglass panels require some sort of preparation and manipulation during installation.
Due to safety regulations, seatbelts are not returnable.
If you purchased items as a kit, the components of the kit cannot be returned separately.
Custom Painted Products, Embroidered Products, Glass, Complete Bodies, Complete Front and Rear Ends, Special Order Items, Differentials, Axles, Literature, CD and DVD Items, Videos, Printed Materials, Stencil Kits, Stripe Kits, Gauges, Switches, and Used Parts are not returnable.
FREQUENTLY ASKED QUESTIONS
RETURNS FOR EXCHANGE OR CREDIT
All items returned for exchange credit or refund must be accompanied by an RMA number. Please complete the RMA form on the Returns selection at the bottom of the page. www.mustangdepot.ca will not accept any returns without an RMA number.
Please note that returns will not be accepted for any orders older than 90 days.
RETURNS FOR WARRANTY
All items returned for warranty must be accompanied by an RMA number. Please complete the RMA form on the Returns selection at the bottom of the page. www.mustangdepot.ca will not accept any returns without an RMA number.
Unless specified, all products are warranted to be free of defects in workmanship and materials for a period of 60 days from the invoice date. Customer is responsible for shipping all items covered by this warranty. Electrical items are covered by a 30 day EXCHANGE ONLY WARRANTY.